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Frequently Asked Questions

How to order, process, deliveries, minimum amount, after order has been placed, all these and more questions answered below.

Please contact us if your question is not answered.

– Food is not just eating energy. It’s an experience. –
  1. Create an account with us.
  2. Place your order from our online shop.
  3. Go to the shopping cart and checkout.
  4. Add your billing and shipping address.
  5. Complete the payment process.
  6. Wait for your delivery

If you are struggling with the process, please don’t hesitate to call us, we are happy to help you create your profile and walk you through the process, step by step.

  1. Follow the easy prompts and select the package that is right 4U.
  2. When you have found the package select the standard or high protein option.
  3. View your cart in the top right hand corner.
  4. Proceed to check out.
  5. Once the order has be placed and payment is successful, allow for a 3-5 working days delivery period, depending on stock.

We deliver on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays between 9AM and 4PM.
(We do not deliver on public holidays, your order will be delivered on the next delivery day thereafter.)

Yes, each meal received is frozen for your convenience of having them on hand in your freezer.

A safe guideline is no longer than 3 months, each meal has a best before date sticker on.

Meals are best when thawed, meals must be placed into the microwave (lid off) for 2-3 minutes depending on your microwave. However if your meal is still frozen place into microwave (lid off) for 4-5 minutes.

Each meal size varies from 250g – 350g depending on your choice of package, keep in mind how often your exercise and your activity levels. Eating healthier food, one must still pay attention to portion control. If you know you’re eating too much, try reducing your portion sizes and eat four to six smaller meals instead of three large meals.

Losing weight can be very frustrating, some people lose it much quicker than others. Be patient, give it time for your body to adjust to your new lifestyle change. We offer different packages that can help you with a faster result and thereafter there are packages to help you maintain your weight and carry on with your healthy lifestyle.

We will be in touch with you as soon as we receive your order to confirm, you will then be sent updates via email to indicate whether your package is going into the kitchen to be processed and then an email to indicate that your package is on route so you are aware when to expect your delivery. Confirmation emails will be sent out throughout the process to keep you updated.

Yes when selecting various meals off our build a package option, you are required to select 10 or more meals in order to create your own package.

In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible. We require your cancellation in writing, within 5 days from the date of delivery. If the fault is not deemed to be ours, you will be liable for a R150.00 handling fee which we will deduct from the refund. You are encouraged to return the order to one of our branches or we can arrange a collection at a time that is convenient for you. There will be a R120.00 collection fee, that will also be deducted from the final refund amount. Thank you for understanding that we require the goods in their original undamaged packaging and still in a frozen state.

Buy online or WhatsApp us on 063 772 7655 for more information