In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible.
We require your cancellation in writing, within 3 days from the date of delivery. If the fault is not deemed to be ours, you will be liable for a R200.00 admin and handling fee plus 3.5% of the package total (before discount if applicable) which we will deduct from the refund.
We will arrange a collection for a time that is convenient for you. There will be a R100.00 collection fee, that will also be deducted from the final refund amount.
Thank you for understanding that we require the goods in their original undamaged packaging and still in a frozen state, please note that due to health and safety reasons we do not accept any products that have previously been defrosted, if this is the case, you will be liable for the full cost of the package as well as any meals that have been consumed at the current price will be deducted off the amount owed.
Please keep in mind healthy whole foods may take time to get used to but the health benefits out way the taste adjustment of each meal.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are refunded with fitcash, please note there is a 6 month expiration timeframe from the date of the refund.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
- Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will facilitate the exchange.
Cape Town Returns:
- Please note we do not have a Cape Town branch, if you need to be refunded or would like a replacement, please note there will be a minimum of 5-day lead time frame to process.
- You will be liable for the extra transport costs required to process your exchange or refund.
- Cape Town deliveries may exceed 7 working days for delivery.
Notice for Cape Town orders:
We only deliver to Cape Town once a week (Monday). Please ensure your orders are in the Friday prior BEFORE 9am in order to receive your order on the Monday. Orders placed after 9am will be delivered the following Monday.
Contact us at email@example.com for questions related to refunds and returns.