Customer Help
Our happiness team is always here to assist. Easy help for our customers. How to order, the process, deliveries, minimum amounts, after order has been placed, all these and more questions answered below.
- Order Process
- Delivery Process
- Times
- Refunds
- Payment Options
If you need more help
Shopping Online & Placing an Order
How do I go about ordering meals?
- Create an account with us.
- Place your order from our online shop.
- Go to the shopping cart and checkout.
- Add your billing and shipping address.
- Complete the payment process.
- Wait for your delivery
If you are struggling with the process, please don’t hesitate to contact us, we are happy to help you create your profile and walk you through the process, step by step.
What is the process after I have created a profile?
- Follow the easy prompts and select the package that is right 4U.
- When you have found the package, add it to your cart.
- View your cart in the top right hand corner.
- Proceed to check out.
- Once the order has be placed and payment is successful, allow for a 3-5 working days delivery period.
Is there a minimum amount of meals that I have to order at a time?
Yes when selecting various meals off our build a package option, the minimum order amount is R650 to create your own package.
I have ordered, what happens now?
We will be in touch with you as soon as we receive your order to confirm, you will then be sent updates via email to indicate whether your package is going into the kitchen to be processed and then an email to indicate that your package is on route so you are aware when to expect your delivery. Confirmation emails will be sent out throughout the process to keep you updated.
Delivery & Collection
Can I collect my package sooner instead of delivery?
Your order may be ready sooner should you decide to collect. If you have already opted and paid for delivery and you are not happy with the scheduled delivery date you are more than welcome to change to collection and schedule a collection date, however, please note that your delivery fee will be forfeited and is non-refundable.
Where do you not deliver to?
We do not deliver to the Eastern Cape.
How far out do you deliver from your dispatch facility?
We deliver Natiowide.
When do you deliver and what time?
We deliver on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays between 9AM and 4PM.
During busy times deliveries may take up to 7 working days to be delivered.
(We do not deliver on public holidays, your order will be delivered on the next delivery day thereafter.)
Can I request a specific delivery date?
Yes, you can request a specific delivery date. When you place an order you can specify the required delivery date in the NOTES section and (if possible), we will schedule your delivery as requested with pleasure.
What areas do you deliver to?
Gauteng
North-West
Free State
Northern Cape
Eastern Cape
Western Cape
Limpopo
Kwa-Zulu Natal
If your area is not listed please contact us
Product Information
How do I heat the meals?
Meals are best when thawed first. Meals must be placed into the microwave, for 2-3 minutes depending on your microwave. However if your meal is still frozen place into microwave, for 4-5 minutes.
What oils are used in your products?
We use a variety of different oils in a variety of different products to ensure the recipe for each product is strictly adhered to. Among this variety vegetable oil, coconut oil, and olive oil are used. The oils used cannot be changed as all products are prepped and produced in small batches.
Are all your meals frozen?
Yes, each meal received is frozen for your convenience of having them on hand in your freezer. We pride ourselves in our cold chain process that keeps our meals frozen at -25 degrees celcius, all the time, right to your door.
How long can your meals be frozen for?
A safe guideline is no longer than 3 months, but each meal has a best before date sticker on.
Can I remove any ingredients in a meal or product?
No, all our products are made according to our recipes and are made and frozen prior to your order.
What are the portion sizes?
Each meal size varies from 250g – 350g depending on your choice of package, keep in mind how often your exercise and your activity levels. Eating healthier food, one must still pay attention to portion control. If you know you’re eating too much, try reducing your portion sizes and eat four to six smaller meals instead of three large meals.
Can I lose weight with these meals?
Losing weight can be very frustrating, some people lose it much quicker than others. Be patient, give it time for your body to adjust to your new lifestyle change. We offer different packages that can help you with a faster result and thereafter there are packages to help you maintain your weight and carry on with your healthy lifestyle.
Do you customise meals according to specific diets?
We do not customize any dishes for specific diets, we offer a build a package option if you would like to select meals according to your own meal plan.
Do you use garlic?
Yes, we use garlic as a base ingredient in all our meals.
I feel hungry on the meal plan I am on, what can I eat without interfering with my progress?
You can snack on Cucumber, Carrot Sticks, Celery Sticks dipped into Fat Free Cottage Cheese is GREAT way to curb your hunger.
Promotions
Are there any coupon codes available for first purchase?
There is no first time coupon code however you will gain Fit cash for signing up with us and gain Fit cash after placing your order with us.
How do I apply the coupon code?
Before checking out and making payment, there is an option to add a coupon code. Please ensure you add the code and apply the code before making payment else the code will not be applied.
How long are coupon codes valid for and can I use 2 codes at once?
Each coupon code is available for a specific time frame only. The first purchase code is only available for your first order with us. Other coupon codes can be available up to 2 months.
General Notifications & Enquires
Who contacts me with regards to my order?
Once you have successfully placed your order with us, our in house logistics team will contact you with your delivery date. You will also be kept in the loop with an email when your order goes through our process to ensure you are kept updated.
Who can I contact about my order?
If you have any enquires with regards to your order, please do not hesitate to contact us via email hello@fitfood4u.co.za or pop us a whatsapp message on 0637727655.
Payments
What payment methods are available?
Secure online payments via Netcash Pay Now is the preferred payment gateway for Fit Food 4U. We offer Credit Card, Debit Card and Instant EFT
Who can I contact as my order has failed?
If you have any enquires with regards to your payment status, please do not hesitate to contact us via email hello@fitfood4u.co.za or call us on 0637727655.
My payment was made and went off my account who do I contact to confirm?
To confirm your order or order status, please contact us via email hello@fitfood4u.co.za or pop us a WhatsApp message on 0637727655.
Refunds
What is your Refund Policy
In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible. We require your cancellation in writing, within 3 days from the date of delivery. If the fault is not deemed to be ours, you will be liable for a R200.00 admin and handling fee plus 3.5% of the package total (before discount if applicable) which we will deduct from the refund. We will arrange a collection for a time that is convenient for you. There will be a R100.00 collection fee, that will also be deducted from the final refund amount.