Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Using our site and ordering online:
Follow the easy prompts and select the package that is right 4U.
- When you have found the package required select add to cart.
- To view your cart in the top right hand corner.
- Proceed to check out.
- There is a minimum spend on our shop and that spend excludes VAT.
- Once the order has been placed, allow for up to 0 – 5 working days delivery time. We deliver Monday to Thursday 08;00 to 16:00. We do not deliver on weekend or on public holidays.
- Once you have placed your order and payment was successful and would like to put this package on hold you would need to email us at orders@fitfood4u.co.za within 5 hours of purchase to do so.
- In the rare case of a stock shortage, Fit Food 4U may substitute an item with another popular product from the same range. For custom selections, clients will be informed of any unavailable items and offered suitable alternatives for their order.
Making Payments:
- We use a third party payment gate way (Netcash Pay Now) which is a very well-known and secure a payment gateway in South Africa, giving you peace of mind when doing online payments.
- All transactions will be processed in South African Rand (ZAR) and your total order price will include the price of the purchase plus VAT and any applicable delivery charges.
Card Payments:
- We accept MasterCard, Visa credit cards, Debit card and Instant EFT Via Sage Pay Now. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order.
EFT (Electronic Fund Transfer):
- Our payment gateway does support instant EFTs, however, some banks don’t yet support 3D payments so in this case, once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions.
- Select the option to pay via EFT. You will then have to load Fit Food 4U as a beneficiary on your internet banking and use the unique order number in the reference line for your payment.
Coupon Codes:
- Coupon code is valid for first-time or existing customers of Fit Food 4U, depending on the promotion.
- If you have received a coupon code generated by our systems, it will only be valid for 48 hours.
- Coupon codes are non-refundable and cannot be exchanged for cash in part or full and are valid for single transactions only.
- Coupon codes are not valid during sale or in conjunction with any special promotions or other coupon codes.
- Strictly no extension of the expiry date from the date of issue will be allowed.
- We are not responsible if a coupon code is expired or taken and no replacement will be provided in these circumstances.
- Order minimum spend to claim coupon code is R550.
- Coupon code that is generated by our system can only be used once per customer.
- Only applicable for online purchases.
Right to Change. Fit Food 4U reserves the right to modify or cancel the promotion at any time.
Gauteng Delivery:
- Once the Order has been placed allow for UP TO 7 working days delivery time during busy times of the month.
- Deliveries will take place Monday through to Thursday, between 08:00-16:00.
- We do not deliver on weekends and/or public holidays.
- You may be contacted to arrange an alternative delivery time and/or date to suit you, due to an influx of high volumes of traffic or in the unlikely hood of striking in the area.
- If you have stated a time and date for your deliver and you are not there to collect or receive your order there will be additional delivery charge.
- Delivery fees will be charged per area as stipulated form the nearest delivery depot to your shipping address.
- In the case of any emergencies or unforeseen natural or global disasters, orders that have been placed will be for filled and delivered as soon as humanly possible.
- COLLECTION option: If you opted for collection and would like to change to delivery, we will happily accommodate your change however you will be charged per delivery fee from our dispatch facility to your shipping address. (Only cash upon delivery will be accepted).
- Your order may be ready sooner should you decide to collect. If you have already opted and paid for delivery and you are not happy with the scheduled delivery date you are more than welcome to change to collection and schedule a collection date, however, please note that your delivery fee will be forfeited and is non-refundable.
- You will be liable for an extra delivery fee (same delivery charges) if you exceed 3 delivery attempts there and therefore after.
- Packages may only be collected once we have informed you to collect on a specific day.
Nationwide Delivery: Third Party Courier Service:
Risk & Liability
- All risk of loss or damage passes to the customer once delivery has been completed and the order has been successfully handed over to the recipient.
- Although we take all reasonable precautions to securely package meals using insulated boxes and dry ice, we cannot be held responsible for delays, loss or damage caused by the courier service.
- Should any items arrive damaged or compromised as a result of courier handling, customers must notify us within 48 hours of delivery for assessment and possible resolution.
Delivery Process & Timelines
- Orders are prepared and shipped according to the schedule provided by our courier partners.
- Delivery times may differ based on your location and the courier’s operational routes.
- Once your order has been dispatched, you’ll receive tracking details to follow its progress.
- The courier will contact you directly with any delivery updates or changes.
- Please note that we do not have control over Courier Guy’s delivery schedules and cannot be held responsible for any delays caused by the courier service.
While we take great care to package all meals securely using dry ice, gel packs and insulated boxes, we cannot be held responsible for any delays or damages that occur once the order is in the courier’s possession.
Our Delivery Areas:
- Gauteng
- Western Cape
- Northern Cape
- Eastern Cape
- Free State
- North-West
- Kwa-Zulu Natal
- Limpopo
If your area is not listed please contact us.
Allergens:
- All product are made on a premises that uses dairy, gluten, egg, soya and nuts.
- All products do consist of garlic, as it is a base ingredient in our cooking processes.
- I have read and understood the Allergen information disclosed on the homepage and on the packaging of the food.
Product Availability:
- In the case of a stock shortage, Fit Food 4U may substitute an item with another popular product from the same range.
Disclaimer:
- Please note all product weights may vary with different scales, may vary in weight up to +-10-15g.
- When products are microwaved from frozen you can expect a greater loss in weight due to the water loss factor.
- The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
- The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
- The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Refund Policy:
In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible. We require your cancellation in writing, within 3 days from the date of delivery. If the fault is not deemed to be ours, you will be liable for a R200.00 admin and handling fee plus 3.5% of the package total (before discount if applicable) which we will deduct from the refund. We will arrange a collection for a time that is convenient for you. There will be a collection fee (depending on where you are situated), that will also be deducted from the final refund amount. Thank you for understanding that we require the goods in their original undamaged packaging and still in a frozen state, please note that due to health and safety reasons we do not accept any products that have previously been defrosted, if this is the case, you will be liable for the full cost of the package as well as any meals that have been consumed at the current price will be deducted off the amount owed. Please keep in mind healthy whole foods may take time to get used to but the health benefits out way the taste adjustment of each meal.
Applicable Law:
This site is controlled and hosted from South Africa and therefore governed by South African law.
Updating of these Terms and Conditions:
- We reserve the right to change, modify, add to or remove from portions or the whole of these Terms & Conditions from time to time.
- Changes to these Terms & Conditions will become effective upon such changes being posted to this Website.
- It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates.
- The User’s continued use of this Website following the posting of changes or updates will be considered notice of the
- User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
