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Shop Terms & Conditions

Shop Terms & Conditions

Bringing you a friendly & easy to use website, easy steps to a healthier you.

Using our site and ordering online:

Follow the easy prompts and select the package that is right 4U.

  • When you have found the package required select standard or high protein.
  • View your cart in the top right hand corner.
  • Proceed to check out.
  • Once the order has been placed, allow for a 3 – 5 days delivery time. Monday to Friday, 13:00 cut off time then order will fall to the following day
  • Once you have placed your order and payment was successful and would like to put this package on hold you would need to email us at orders@fitfood4u.co.za within 5 hours of purchase to do so.
  • What you order is what you will receive we will not change the menu option because there is no stock, all our product are cooked to order!

Making Payments

  • We use a third party payment gate way (Netcash Pay Now) which is a very well-known and secure a payment gateway in South Africa, giving you peace of mind when doing online payments. 
  • All transactions will be processed in South African Rand (ZAR) and your total order price will include the price of the purchase plus any applicable delivery charges.

Card Payments

  • We accept MasterCard, Visa credit cards, Debit card and Instant EFT Via Sage Pay Now. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order.

EFT (Electronic Fund Transfer)

  • Our payment gateway does support instant EFTs. Some bank don’t yet support 3D payments so in this case, once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. 
  • Select the option to pay via EFT. You will then have to load Fit Food 4U as a beneficiary on your internet banking and use the unique order number in the reference line for your payment.

    Banking Details
    Bank: FNB
    Account Name: Fit Food 4U Pty Ltd
    Account No: 62779665565
    Branch No: 255 955
    Account Type: Cheque

Coupon Codes / Vouchers:

  • If you have received a coupon code generated by our systems, it will only be valid for 48 hours or what was stipulated when you received the coupon code.
  • Vouchers will be valid for five months from the date of issue.
  • Vouchers are non-refundable and cannot be exchanged for cash in part or full and are valid for single transactions only.
  • Vouchers are not valid during sale or in conjunction with any special promotions.
  • Strictly no extension of the expiry date from the date of issue will be allowed.
  • We are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
  • Only applicable for online purchases.

Shipping / Delivery:

  • Once the Order has been placed allow for a 3 – 5 working days delivery time.
  • Deliveries will take place Monday through to Friday, between 9-4pm.
  • We do not deliver on weekends and/or public holidays.
  • You may be contacted to arrange an alternative delivery time and/or date to suit you, due to an influx of high volumes of traffic or in the unlikely hood of striking in the area.
  • If you have stated a time and date for your deliver and you are not there to collect or receive your order there will be additional delivery charge.
  • Delivery fees will be charged per kilometer form the nearest delivery depot to your shipping address.
  • In the case of any emergencies or unforeseen natural or global disasters, orders that have been placed will be for filled and delivered as soon as humanly possible.

Our Delivery Areas:
Radiokop | Wilgeheuwel | Little Falls | Honeydew | Honeydew Ridge | Rand Park Ridge | Weltevreden Park |  Boskruin | Laser Park |  Horizon |  Northcliff | Cresta, Florida | Ferndale | Blairgowrie | Krugersdorp | Fourways | Bryanston | Sandton | Midrand | Centurion | Alberton | Pretoria

If your area is not listed please contact us

Allergens:

  • All product are made on a premises that uses dairy, gluten, egg, soya and nuts. 
  • I have read and understood the Allergen information disclosed on the homepage and on the packaging of the food.

Disclaimer

  • The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
  • The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
  • The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Privacy Policy

  • We are committed to protecting your privacy.
  • This privacy policy applies to all the web pages related to this website.
  • Information received in the online forms on the website is used to personally identify users that subscribe to this service.
  • The information will not be used for anything other than which is stated in the T&C and none of the information will be sold or made available to a third party.
  • The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
  • We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
  • By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Refund Policy:

In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible. We require your cancellation in writing, within 3 days from the date of delivery. If the fault is not deemed to be ours, you will be liable for a R450.00 admin and handling fee which we will deduct from the refund. We will arrange a collection for a time that is convenient for you. There will be a R100.00 collection fee, that will also be deducted from the final refund amount. Thank you for understanding that we require the goods in their original undamaged packaging and still in a frozen state, please note that due to health and safety reasons we do not accept any products that have previously been defrosted, if this is the case, you will be liable for the full cost of the package as well as any meals that have been consumed at the current price will be deducted off the amount owed. Please keep in mind healthy whole foods may take time to get used to but the health benefits out way the taste adjustment of each meal.  

Cookie / Tracking Technology

  • The Fit Food 4U site may use cookie and tracking technology.
  • Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, there for understanding how visitors use the Site and allow us to make it more user friendly for all.
  • Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
  • Cookie and tracking information may be shared with third parties.

Applicable Law

  • This site is controlled and hosted from South Africa and therefore governed by South African law.

Updating of these Terms and Conditions:

  • We reserve the right to change, modify, add to or remove from portions or the whole of these Terms & Conditions from time to time. 
  • Changes to these Terms & Conditions will become effective upon such changes being posted to this Website. 
  • It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. 
  • The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.